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Should You Make the Switch to VoIP Phones for Your Business? Pros and Cons of Internet-based Phones

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Should You Make the Switch to VoIP Phones for Your Business? Pros and Cons of Internet-based Phones

If you’ve been looking over company expenses for places to save money, most likely your phone bill is one of the target areas if you’re still on a landline-based system. Today’s global business world means more international calls that can really add up fast on your monthly bill.

One of the technologies that’s been evolving over the last two decades to reduce phone costs is VoIP, Voice over Internet Protocol. This is a phone system that uses an internet connection to make calls, drastically lowering costs and adding in additional types of calling features.

Unity IT provides VoIP switching services to help companies lower costs and take advantage of the many benefits this technology has to offer. Many of our clients are surprised at the excellent call quality (VoIP no longer sounds like “talking in a tin can”) and the capabilities they get for less money.

Any business contemplating moving to a VoIP system should know the pros and cons of this internet phone platform to make a completely informed decision. So, we’ve put together an overview of the advantages and disadvantages of Voice over Internet Protocol systems below to give you the full scoop on this advanced telephony technology.

First, we’ll describe the key differences between older landline phones and VoIP phones, then look at the pros and cons of VoIP.

What Are the Differences Between Landlines and VoIP?

With the improvement of VoIP connections over the years, from the handset you won’t notice much of a difference during a phone call on either system. However, there are some key differences in how that call is handled by the technology.

Landlines use physical phone lines made up of copper wires or fiber optics to deliver analog calls between you and the other person on the other end of the call. Landline phones must be plugged into a particular phone outlet and are fixed to that location.

While you can somewhat extend the calling distance through a cordless receiver, it still has a fixed radius.

VoIP uses your internet connection instead of a physical phone line to handle calls. It encapsulates the audio data from the call into easily transmittable data packets. Video and instant messages can be sent in the same way.

VoIP is not tied to one specific desk or physical location, you use a software or app to access your account from a computer, laptop, or mobile device or a VoIP handset.

Now, let’s get into the pluses and minuses of switching to a VoIP phone service for your business.

Pros and Cons of VoIP Phone Service

Use of VoIP has been growing steadily for several years both for residential and business phone lines. Businesses switching to VoIP increased more than 570% over the last 8 years alone (Statista). The technology has come a long way since its early days and that’s reflected in the adoption rate.

Businesses can save 50% to 75% on phone bills with VoIP

A big reason companies switch to VoIP phone systems is the cost savings, especially on international calls. According to Techco, companies can save up to 75% on phone costs by switching to Voice over Internet Protocol.

Cons of VoIP

As innovative as VoIP technology is, there are a few drawbacks that you’ll want to consider when you’re thinking about making a change to your office phone system.

  • Audio can be inconsistent – As much as the sound quality has improved, if you’ve got a slow internet connection, your sound quality can suffer.
  • Electricity is required – Older landlines don’t require power to work, but VoIP lines need power to function. In the event of a power outage, your phones will be down.
  • 911 calls won’t work – Due to the identification factors needed for routing 911 calls, they don’t work on VoIP, you’ll have to use a mobile device in case of an emergency.

Pros of VoIP

The multiple benefits that VoIP offers make it a smart business decision for many companies. Here are a few of those advantages that cause companies to make the switch to an internet-based phone system.

  • Cost savings – VoIP offers lower monthly phone bills, cheaper international calls, and the ability to easily add more lines for much less cost than traditional lines.
  • Business continuity & mobility – If your office suffers a flood or you move your office, your phone system is still up and running. You can access your VoIP service from any internet connected device.
  • Additional tech options – With VoIP phone plans, you often have the additional option to have video conferencing and can easily look up a customer’s past call history. These are just two of the many additional benefits offered.

What call handling options do you get?

An important question our VoIP Techs at Unity IT get often is whether VoIP will have the same type of call handling options as a landline-based system.

Yes, you can get all those same critical call handling options, such as:

  • Call transferring
  • Call forwarding
  • Voicemail
  • Conference calling
  • Hold with recording or music
  • Inter-office telecom
  • Call routing
  • Caller ID
  • No answer call forwarding

How Would Your Business Benefit from VoIP?

Wondering how your business in Fresno, Clovis, Madera, or Visalia, CA might benefit by switching to VoIP? You don’t have to wonder, we provide free consultations!

We’ll be happy to talk to you about your current service and whether VoIP would be a good fit. Call us today a 559-297-1007 to get started.

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