Category Archives: Business

How to Create an AI Use Policy That Works for Your Business

business team working in office

We’ve become accustomed to using AI in our everyday lives. We’re used to it. It doesn’t intimidate us. We trust it. So it shouldn’t be a surprise when your employees acknowledge that they’re already using AI at work. The question is whether they’re doing it safely. It’s easy to forget that tools like ChatGPT, Copilot, […]

What Is Business Email Compromise and How Do You Protect Your Business?

man working on computer at home

“Did you get the transfer? That was you, wasn’t it?” These are the last words any business owner wants to hear on a Friday afternoon. Your employees know not to click on suspicious links. They know not to give out sensitive information over email. But a convincing message can fool even the most diligent employee […]

Hourly IT Support vs. Managed IT Services: How Do You Know Which One Your Business Needs?

professional team working together in modern IT support office

When choosing an IT setup, you’ll encounter a new vocabulary of services. What used to be “getting IT help” now involves deciding if you need managed IT services, proactive support, or hourly IT services. But what does your business actually need? Should you call for help only when something breaks? Or should you pay a […]

What Is Shadow AI and Why Should Fresno Business Owners Be Paying Attention?

shadow artificial intelligence brain on tablet

It’s there, lurking in the dark spaces of your office, hidden in your employees’ laptops: shadow AI. While approved AI tools are excellent for automating repetitive tasks, shadow AI is their untrustworthy counterpart. When your employees input private company data into an AI model, they trust that the information will remain private. With the right, […]

How Much Should Your Business Be Spending on IT Support?

how much does IT support cost? Image of counting cash near a computer

If you spend time looking up your role model or any success story, you may notice similar patterns in their strategies. Studying what other successful businesses spend on IT is a smart way to create the blueprint to your own success. Knowing the average and expected cost for IT can be incredibly helpful. Trying to […]

Employee Offboarding Checklist: 10 IT Steps to Take When Someone Leaves Your Company

woman filling out employee offboarding checklist

It’s always a difficult moment when an employee leaves your company for another role. But after the farewell cake has been eaten, the employee’s equipment collected, and the keys to the company car returned, there is still one very important step. As long as a former employee retains their network access, your digital doors are […]

How Your IT Needs Change as Your Business Grows

group of business people discussing IT needs

Just like you wouldn’t run modern, resource-intensive software on a ten-year-old computer, you can’t expect a startup’s IT infrastructure to handle the demands of the scaling enterprise that is your business.  It happens all too often that in the excitement and eagerness to set up a business, many business owners neglect to think of how […]

What’s the Difference Between Disaster Recovery and Business Continuity?

business team collaborating over documents and planning strategies during a meeting

Disaster doesn’t wait until you’re ready. Many businesses find out too late that their preparation was incomplete. Data is lost, downtime is stacking up on the clock, and you wonder where it all went wrong. Disaster recovery (DR) and business continuity (BC) are two distinct but equally crucial components of a resilient business strategy. This […]

Are Your Backups Actually Restorable If Disaster Hits?

two employees frustrated about their technology and thinking about calling IT support

Having a data backup plan is a standard business practice, but did you know that simply having backups isn’t enough to guarantee business continuity? A common misconception is that a backup automatically equals a full, quick recovery. Unfortunately, many businesses discover their backups are useless when they need them most. So, how can you be […]

The Hidden Dangers of Relying on a Single IT Employee 

small business it support

Meet Bryan. He’s your IT guy. Your only IT guy. He’s been at your company for a few years now, not too long after you got started. Bryan’s pretty good at what he does. Since he started working, there’s only been one phishing incident, and that wasn’t his fault. We won’t say who it was, […]